More help for people in crisis 24 hours a day

The way we handle calls to our mental health crisis line has changed.
Developed in co-production with partners, colleagues and service users, our new improved service was launched in January to meet growing demand and so we can help more people when they need us most.
We’ve invested in a new state-of-the-art telephony system that allows us to take more calls and employed crisis line practitioners and call handlers as new additions to the team.
Some members of the team have lived experience of mental ill-health, such as Kerri Fairbrass, who is proud to be part of the team. Kerri said: “Being a service user of mental health services myself, I have found it so rewarding to work with the crisis line team. Seeing what they do is inspiring.”
Our crisis line service started in 2018 for the residents of Bexley, Bromley and Greenwich. We have now extended it so anyone can call in – family, friends or carers of someone who may be looking to find support for someone going through a mental health crisis.
We work in close collaboration with NHS 111, the police and ambulance services, and will never turn anyone away.

Engage No.3 Spring 2022
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